IG DM · Refund Policy
IG DM Refund Policy
This page explains how refunds for IG DM subscriptions purchased via our payment service provider are handled.
1. Scope of this refund policy
This Refund Policy applies to paid access to the IG DM Chrome extension (extension ID "ooopjlaooieldchgiblaoicbpjofloci") that is purchased through our third-party payment service provider. Because billing is handled by this payment service provider, some aspects of refunds are also governed by the provider's own policies and your local consumer protection laws.
2. Managing your subscription
You can view, cancel, or manage your IG DM subscription directly from the account or billing portal provided by our payment service provider. Cancelling a subscription stops future renewals but does not automatically grant a refund for past periods.
3. When refunds may be available
Subject to our payment service provider's policies and local law, you may be eligible for a refund when: - You were charged but could not access paid features due to a technical issue on our side that we could not reasonably fix - You were incorrectly charged (for example, duplicate billing) In most other cases, such as simply changing your mind after successful use, refunds are generally not provided unless required by applicable law.
4. How to request a refund
The primary way to request a refund is through the official channels of our payment service provider. You can: - Use the refund or dispute options shown in your billing history or payment portal - Follow any refund instructions provided in the payment service provider's help documentation If the payment service provider directs you to contact us, you can email us with your order details so we can review your case.
5. Information to include in your request
If you contact us at [email protected] about a potential refund, please include: - The email address used for your purchase - The date and amount of the charge - The transaction ID or receipt if available - A short description of the issue and why you are requesting a refund We will review your request in good faith and, where appropriate and permitted, support your refund request through our payment service provider.
6. No guarantee of approval
We cannot guarantee that every refund request will be approved, especially where decisions are made by our payment service provider or constrained by platform rules. However, we aim to be fair and transparent, and we will cooperate with you and with the payment service provider where we reasonably can.
7. Changes to this policy
We may update this Refund Policy from time to time to reflect changes in IG DM, our payment service provider's policies, or applicable laws. When we make significant changes, we will update the effective date on this page. Your continued use of IG DM after changes take effect means you accept the updated policy.