IG DM · Privacy Policy
IG DM Privacy Policy
This page explains what information IG DM collects, how it is processed, stored, and shared, and the choices you have.
1. Scope of this policy
This Privacy Policy explains how igscraper.io handles information related to your use of the IG DM Chrome extension (extension ID "hpfnaodfcakdfbnompnfglhjmkoinbfm") and the igcomment.igscraper.io website. This policy covers data collection, processing, storage, retention, and sharing by us. This policy does not cover how Instagram or Google collect and use data. Please refer to their respective privacy policies for details.
2. Information we collect
Depending on how you use IG DM, we may collect the following types of information: - Account and subscription identifiers (for example, Chrome Web Store purchase status and internal subscription IDs) - Technical information about your browser and extension version (for example, extension version, browser type, language, basic error logs) - Device and network diagnostics (for example, coarse IP-derived region, request timestamps, and API response status) - Usage information, such as which features you use, frequency, and interaction events, to help us improve the product - Support communications you send us (for example, email inquiries or bug reports) IG DM does NOT collect: - Your Instagram password - Private messages or non‑public content - Any data from Instagram that is not visible to you in your own browser session
3. How we use information
We use the information we collect to: - Operate and maintain the IG DM extension and website - Diagnose and fix bugs, and improve performance - Provide customer support and respond to your requests - Detect abuse, fraud, and security incidents - Understand which features are most useful so we can prioritize improvements Legal bases for processing may include your consent, performance of a contract (providing paid features), compliance with legal obligations, and our legitimate interests in security and product improvement. We do not sell your personal data to third parties.
4. Payments and billing data
All payments for IG DM are processed by Google through the Chrome Web Store. We do not receive your full payment card details. We may receive limited billing metadata from Google (for example, that a subscription is active or canceled) so we can provide access to paid features.
5. Data storage and retention
Data may be stored on secure servers operated by us or trusted service providers in regions where we or they operate. We retain diagnostic and usage data only for as long as necessary to operate and improve IG DM, provide support, prevent abuse, or as required by law. Typical retention periods vary by data type and business need. When data is no longer needed, we aim to delete, aggregate, or anonymize it in a reasonable timeframe.
6. How we share information
We may share limited data with third parties only when necessary, including: - Service providers that help us host infrastructure, monitor errors, and run analytics - Payment and subscription partners (such as Google) to verify purchase status - Legal authorities when disclosure is required by applicable law, regulation, legal process, or to protect rights and safety Where practical, we share the minimum data required for the purpose and require appropriate confidentiality and security protections from our providers. We do not sell your personal data.
7. Your choices
You can control or limit data collection in the following ways: - Uninstall the IG DM extension at any time from your Chrome browser - Avoid using features you are not comfortable with If you have questions about specific data, you can contact us to request more details.
8. Security
We take reasonable technical and organizational measures to protect the data we collect against unauthorized access, alteration, or destruction. However, no system can be guaranteed to be 100% secure.
9. Changes to this policy
We may update this Privacy Policy from time to time as our products or legal requirements change. When we make significant changes, we will update the effective date on this page. Your continued use of IG DM after changes take effect means you accept the updated policy.
10. Contact
If you have questions about this Privacy Policy or how IG DM handles data, please contact us at: [email protected].